Faqs

Faq,s

1. About Handmade Masale

Q: What is Handmade Masale?
A: Handmade Masale is a trusted homegrown brand offering a wide range of authentic, handcrafted spices and pickles since 1999. With over 50 + outlets, kiosks, and mall locations, we aim to bring traditional flavors to every household.

Q: Are your products made with natural ingredients?
A: Yes, all our spices and pickles are crafted with 100% natural ingredients, free from artificial colors, flavors, or preservatives.

Q: Where are your products manufactured?
A: Our products are made in small batches to ensure quality, using traditional recipes passed down through generations.

2. Product Information

Q: What products do you offer?
A: We offer a variety of masale (spices), pickles, and seasonings. Our range includes masale for everyday cooking, specialty spices for regional cuisines, and tangy, flavorful pickles.

Q: Are your products suitable for vegetarians?
A: Yes, all our products are 100% vegetarian.

Q: How do I store your spices and pickles?
A: Store our spices in airtight containers in a cool, dry place. Pickles should be stored in a cool place, away from direct sunlight, and refrigerated after opening for extended freshness.

Q: Do you offer gluten-free options?
A: Many of our products are naturally gluten-free. Please check the individual product packaging for specific details.

3. Orders and Delivery

Q: How can I place an order?
A: You can place an order directly on our website or by visiting one of our outlets or kiosks.

Q: Do you deliver across India?
A: Yes, we deliver our products all over India. Delivery timelines may vary based on your location.

Q: What are the delivery charges?
A: Delivery charges depend on the total weight of your order and the delivery location. Free shipping may be available for orders above a certain value (please refer to our shipping policy).

Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor your order's progress.

4. Payments and Returns

Q: What payment methods do you accept?
A: We accept all major debit/credit cards, UPI, net banking, and digital wallets like Paytm, Google Pay, and PhonePe.

Q: Can I return a product if I’m not satisfied?
A: Your satisfaction is our priority! If you receive a damaged or incorrect product, please contact our customer service within 7 days of delivery. For more details, refer to our return policy.

Q: How long does it take to process a refund?
A: Refunds are processed within 7-10 working days after approval.

5. Franchise Opportunities

Q: Do you offer franchise opportunities?
A: Yes, we’re now exploring franchising opportunities to expand Handmade Masale. If you’re interested, visit our Franchise page or contact us for more information.

6. Customer Support

Q: How can I contact customer service?
A: You can reach us via:

7. What are your customer service hours?

A: Our support team is available from 10:00 AM to 7:00 PM, Monday to Saturday.

What should I do if I received some poor quality products?

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