Shipping Policy

Shipping Policy

At Handmade Masale, we aim to deliver your favorite spices and products promptly and securely. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of your orders.

1. Shipping Locations

1.1 Domestic Shipping:

  • We deliver to all locations across India, including metropolitan cities, towns, and rural areas.

1.2 International Shipping:

  • Currently, we do not offer international shipping. Please stay tuned for updates as we expand our delivery network.

2. Shipping Charges

2.1 Standard Shipping Charges:

  • Shipping charges are calculated based on the weight of your order, delivery location, and selected shipping method.

2.2 Free Shipping Offers:

  • We offer free shipping on orders above ₹3000 (terms and conditions apply).

2.3 Additional Charges:

  • For remote areas or special delivery requirements, additional charges may apply. These will be communicated during the checkout process.

3. Delivery Timeframes

3.1 Order Processing Time:

  • Orders are processed within 1-2 business days after payment confirmation.

3.2 Estimated Delivery Time:

  • Standard Delivery: 3-5 business days.

  • Expedited Delivery: 2-4 business days (if available).

3.3 Delays:

  • Delivery times are estimates and may be affected by external factors such as weather conditions, holidays, or unforeseen courier delays.

4. Order Tracking

4.1 Tracking Information:

  • Once your order is shipped, we will send you a tracking number and a link to monitor your shipment’s status.

4.2 Updates:

  • You can track your order status through our website’s tracking page or by contacting our customer support team.

5. Delivery Issues

5.1 Incorrect Address:

  • Please ensure your shipping address is accurate. Handmade Masale is not responsible for orders delivered to incorrect or incomplete addresses.

5.2 Failed Deliveries:

  • If a delivery attempt fails due to the unavailability of the recipient, the courier may attempt redelivery. Additional charges may apply for repeated delivery attempts.

5.3 Lost or Damaged Shipments:

  • If your package is lost or arrives damaged, contact our support team within 48 hours of receiving the package. Provide photos of the package and its contents for verification.

6. Bulk and Custom Orders

6.1 For bulk or custom orders, shipping times and charges may vary. Please contact us directly for specific details and assistance.

7. Contact Us

For questions or concerns about shipping, please reach out to us:

  • Email: support@handmademasale.com

  • Phone: +91-7270808080

  • Address: Shashikant Kondhre Ind. Estate, Ambegaon Gaimukh, Dalvi Nagar, Ambegaon BK, Pune-411046, Maharashtra

Thank you for choosing Handmade Masale. We look forward to serving you!