Privacy Policy

Handmade Masale (referred to as "we," "us," or "our") is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or interact with our website.

1. Information We Collect

1.1 Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.

1.2 Non-Personal Information: We collect non-identifiable data such as your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

1.3 Voluntary Information: You may provide additional information when participating in surveys, leaving reviews, or engaging with our customer support team.

2. How We Use Your Information

2.1 To Process Orders: Your information is used to fulfill your orders, process payments, and deliver products.

2.2 Customer Support: We use your contact information to respond to inquiries, provide support, and address issues.

2.3 Marketing: With your consent, we may send promotional emails, special offers, or newsletters. You can opt-out at any time.

2.4 Website Improvements: Non-personal data helps us analyze website traffic, improve user experience, and enhance website functionality.

2.5 Legal Compliance: Your information may be used to comply with legal obligations or resolve disputes.

3. Sharing Your Information

3.1 Third-Party Services: We may share your information with trusted service providers for payment processing, shipping, and website analytics. These providers are obligated to handle your data securely.

3.2 Legal Requirements: Your information may be disclosed if required by law, court order, or government request.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

4.1 What Are Cookies? Cookies are small files stored on your device that help us recognize your preferences and provide a personalized experience.

4.2 Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: Help us analyze website usage.

  • Marketing Cookies: Used for targeted advertisements.

4.3 Managing Cookies: You can modify your browser settings to refuse cookies or delete existing ones. However, this may impact website functionality.

5. Data Security

5.1 We implement industry-standard measures to protect your personal data from unauthorized access, alteration, or disclosure.

5.2 While we strive to secure your information, no online transmission or storage is completely secure. You share information at your own risk.

6. Your Rights

6.1 Access and Correction: You have the right to access, update, or correct your personal information.

6.2 Data Portability: Request a copy of your data in a structured, machine-readable format.

6.3 Withdraw Consent: Opt-out of marketing communications or withdraw consent for data processing at any time.

6.4 Erasure: Request the deletion of your personal information, subject to legal or contractual obligations.

6.5 To exercise these rights, contact us at support@handmademasale.com.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies separately.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, contact us to have it removed.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the "Last Updated" date. Continued use of our website constitutes acceptance of these changes.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

  • Email: support@handmademasale.com

  • Phone: +91-7270808080
    Address: Shashikant Kondhre Ind. Estate, Ambegaon Gaimukh, Dalvi Nagar, Ambegaon BK, Pune-411046, Maharashtra.

Thank you for trusting Handmade Masale!