Return and Refund Policy

At Handmade Masale, we strive to ensure customer satisfaction by providing high-quality products. However, if you are not completely satisfied with your purchase, our Return and Refund Policy outlines the steps and conditions under which returns and refunds are processed.

1. Returns

1.1 Eligibility for Returns:

  • Products can be returned if they are damaged, defective, or incorrect upon delivery.

  • Returns must be initiated within 7 days of receiving the product.

  • The product must be unused, unopened, and in its original packaging with all labels and tags intact.

1.2 Non-Returnable Items:

  • Perishable products, including pickles and certain spices, unless defective or damaged.

  • Custom or personalized orders.

  • Items purchased during clearance sales or special promotions.

1.3 Return Process:

  • Contact our customer support team at support@handmademasale.com or call +91-XXXXXXXXXX within 7 days of delivery.

  • Provide your order details, a description of the issue, and photos of the product if applicable.

  • Once your return is approved, we will provide a return shipping address.

  • Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.

2. Refunds

2.1 Refund Eligibility:

  • Refunds are applicable for returned items that meet the eligibility criteria.

  • Refund requests must be initiated within 7 days of receiving the product.

2.2 Refund Process:

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days and credited to your original payment method.

2.3 Partial Refunds:

  • Partial refunds may be issued if the returned product shows signs of use or is not in its original condition.

2.4 Non-Refundable Cases:

  • Products returned after the 7-day window.

  • Items that do not meet the return eligibility criteria.

3. Exchange Policy

3.1 We do not currently offer exchanges. If you wish to replace a product, please initiate a return and place a new order.

4. Damaged or Incorrect Products

4.1 If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our support team at support@handmademasale.com.

4.2 Provide clear photos of the product, packaging, and shipping label for verification.

4.3 We will arrange for a replacement or refund based on your preference and product availability.

5. Cancellations

5.1 Order Cancellation by Customer:

  • Orders can be canceled before they are shipped by contacting customer support.

  • Once the order is shipped, cancellations are not allowed.

5.2 Order Cancellation by Handmade Masale:

  • We reserve the right to cancel orders due to product unavailability, payment issues, or other unforeseen circumstances. Customers will be notified, and a full refund will be issued.

6. Contact Us

For questions or assistance regarding returns, refunds, or cancellations, please contact us:

  • Email: support@handmademasale.com

  • Phone: +91-720808080

  • Address: Shashikant Kondhre Ind. Estate, Ambegaon Gaimukh, Dalvi Nagar, Ambegaon BK, Pune-411046, Maharashtra